office (1)Appointment Policy
We work very hard to accommodate a large number of patients with appointments. Please have your medical history filled out online “Patient Portal” before arriving for your appointment. If you do not have access to the internet to complete your medical history “Patient Portal” we ask that you arrive 30 minutes prior to your scheduled appointment to allow adequate time for you to complete the required forms. If you HAVE completed the “Patient Portal” online prior to your appointment please arrive 15 minutes prior to your appointment to allow adequate time to update insurance or contact information. We also ask that you please bring a photo ID, insurance card and copay prior to being seen. If you are more than 15 minutes late for your appointment, you may be asked to reschedule. Patients who routinely miss appointments may be discharged from the practice.

Financial Policy
In order for us to provide you with the best possible service please refer to our payments & insurance page. If at any time you have questions or would like our assistance please contact our Billing Department at (623) 584-0800.

After-hours Emergencies
Emergency calls after hours must be made to the main phone number. After-hours calls will be forwarded to our answering service, who will page the physician on-call. A physician is on-call 24 hours a day, 7 days a week.

Prescription Refills
Requests for prescription refills will be processed M-F during normal business hours only. If you have been seen in our office in the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask them to fax a refill authorization to our office. You do not need to call our office. Please allow a minimum of 72 hours to process your request.

Scheduling Annual Exams
Routine annual exams (Pap smear) are usually scheduled 90 days in advance. We must limit the number of annual exams each day so that we have sufficient appointment times for patients with urgent medical conditions. Thank you for your patience when scheduling an annual exam.

Test Results
It is the patient’s responsibility to provide our office with current contact information. Tests that are ordered by our providers are tracked in-office. You will be notified by phone of abnormal results. It is our policy to not leave test results on a patient’s voice mail. You may contact our office at any time to verify normal or abnormal test results.

Completion of Forms
We understand that on occasion patients may need a form completed by their provider (e.g. disability, FMLA, WIC, return to work form, etc.). We try to complete many of these requests immediately. However, sometimes this is impossible. For this reason we require patients to fill in as much information as possible before giving us the forms. Please allow a minimum of 7 – 10 business days for forms to be completed. Note: There will be a fee for processing multiple sets of forms or for re-processing lost or incorrect forms.

Copying of Medical Records
We will provide you with a copy of your records after we receive a valid signed request. There is a charge for copying records which complies with the State of Arizona fee schedule. We will inform you of these charges. Please allow a minimum of 72 hours to process your copy request.

Patient Confidentiality
Patient confidentiality laws limit to whom we can release information. Please know that these laws are to protect you and your confidential health information. Thank you for your understanding and we apologize for any inconvenience.

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