Financial Policy

In order for us to provide you with the best possible service please read our financial policy by clicking on the link listed below.  If at any time you have questions or would like our assistance please contact our Billing Department at (623) 584-0800.

After-hours Emergencies

Emergency calls after hours must be made to the main phone number at your regular office location. After-hours calls will be forwarded to our answering service, who will page the physician on-call. A physician is on-call 24 hours a day, 7 days a week.

Prescription Refills

Requests for prescription refills will be processed Monday to Friday during normal business hours only. If you have been seen in our office in the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask them to fax a refill authorization to our office.
You do not need to call our office. Please allow a minimum of 72 hours to process your request.

Scheduling Annual Exams

Routine annual exams (Pap smear) are usually scheduled 90 days in advance. However, we can usually schedule a routine annual exam with one of our nurse practitioners in just a couple of weeks. We must limit the number of annual exams each day so that we have sufficient appointment times for patients with urgent medical conditions. Thank you for your patience when scheduling an annual exam.

Test Results

It is the patient’s responsibility to provide our office with current contact information. Tests that are ordered by our providers are tracked in-office. You will be notified by phone or mail of abnormal results. It is our policy to not leave test results on a patient’s voice mail. You may contact our office at any time to verify normal or abnormal test results.

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